pgjili Privacy Policy – How We Handle Your Personal Data

When you register and use pgjili, we collect certain personal information that is necessary to operate your account and deliver our services to you as a Filipino member. This includes your full name, date of birth, email address, mobile number, and the payment details you provide when making deposits or requesting withdrawals in Philippine pesos. We also collect account activity data such as login timestamps, game session records, transaction history, and device information including your browser type, operating system, and IP address. This technical data helps us maintain platform security, detect suspicious activity, and ensure that our services are functioning correctly for members across the Philippines. We do not collect more information than is reasonably necessary to provide you with a safe and functional gaming experience on pgjili.

In addition to information you provide directly, we may collect data automatically when you interact with the platform. This includes cookies and similar tracking technologies that help us remember your preferences, keep your session active, and understand how members navigate the site so we can improve the overall experience. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect how some features of pgjili function on your device. We do not use tracking technologies to serve third-party advertisements, and we do not sell or rent your personal information to any external marketing companies. All data collected is used solely for the purposes described in this Privacy Policy and in accordance with applicable data protection standards in the Philippines.

The personal information we collect is used primarily to create and manage your pgjili account, process your deposits and withdrawals in PHP, verify your identity when required, and provide you with access to our Live Casino, Fish Game, and Sports Betting services. We also use your data to communicate with you about your account, including sending transaction confirmations, security alerts, and responses to any support requests you submit. Where you have opted in, we may send you updates about new features or promotions available on the platform — you can opt out of these communications at any time through your account settings or by contacting our support team. Your data is also used to comply with legal and regulatory obligations that apply to online gaming operators serving members in the Philippines, including identity verification and anti-money laundering requirements.

We may use aggregated and anonymised data — which cannot be used to identify any individual member — for internal analytics purposes, such as understanding which games are most popular among Filipino members or identifying technical issues that need to be resolved. This anonymised data may also be used to improve the overall design and performance of the pgjili platform over time. We do not make automated decisions about your account that would have a significant legal or similarly serious effect on you without human review. If you have questions about how your specific data is being used, you are welcome to contact pgjili support directly or refer to the FAQ page for further guidance.

pgjili does not sell, trade, or rent your personal information to third parties for their own marketing or commercial purposes. We may share your data with trusted service providers who assist us in operating the platform — for example, payment processors who handle your GCash, Maya, or bank transfer transactions, identity verification providers, and technology partners who support our platform infrastructure. These third parties are only given access to the information they need to perform their specific function, and they are contractually required to handle your data securely and in accordance with applicable privacy standards. We do not permit our service providers to use your personal data for any purpose other than the service they are providing to pgjili on your behalf.

We may also disclose your personal information where we are required to do so by law, court order, or regulatory authority in the Philippines, or where disclosure is necessary to protect the rights, property, or safety of pgjili, its members, or the public. In the event that pgjili undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity as part of that process, subject to the same privacy protections described in this policy. We will notify affected members of any such transfer where required by applicable law. If you believe your data has been shared in a way that is inconsistent with this Privacy Policy, please contact pgjili support immediately so we can investigate and address your concern.

As a member of pgjili based in the Philippines, you have the right to access the personal information we hold about you, to request corrections if any of that information is inaccurate or incomplete, and to request the deletion of your data in certain circumstances. You may also request that we restrict the processing of your data while a correction or deletion request is being reviewed, and you have the right to object to certain types of processing where our legitimate interests are the legal basis for that processing. To exercise any of these rights, you can contact pgjili support using the contact details available on the platform, and we will respond to your request within a reasonable timeframe in accordance with applicable data protection law in the Philippines.

Please note that some requests — particularly deletion requests — may not be fulfilled in full where we are required by law to retain certain records, such as transaction histories for anti-money laundering compliance purposes. In such cases, we will explain clearly what data we are required to retain and for how long. If you close your pgjili account, we will retain only the minimum data required by law and will delete all other personal information within a reasonable period following account closure. We take your privacy rights seriously and are committed to handling all requests fairly, transparently, and without undue delay. For more information on your rights as a Filipino member, please visit the FAQ page or contact our support team directly.

pgjili uses industry-standard security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These measures include encrypted data transmission, secure server infrastructure, access controls that limit who within pgjili can view your personal data, and regular security reviews of our systems and processes. While we take all reasonable steps to protect your information, no online platform can guarantee absolute security, and you are also responsible for keeping your account login credentials confidential and for notifying pgjili immediately if you suspect any unauthorised access to your account. We encourage all Filipino members to use a strong, unique password and to avoid accessing their pgjili account on shared or public devices.

This Privacy Policy may be updated from time to time to reflect changes in our data practices, legal requirements, or the services we offer. The most current version of this policy will always be available on this page, and the date of the most recent update will be shown at the top of the document. Continued use of pgjili following any update to this Privacy Policy constitutes your acceptance of the revised terms. If we make any material changes to how we collect or use your personal data, we will take reasonable steps to notify you, which may include a notice within your account dashboard. If you have any questions or concerns about this Privacy Policy or how pgjili handles your data, please do not hesitate to reach out to our support team — we are here to help every Filipino member feel confident and secure on our platform.